Grab n Go
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Terms of Conditions

By registering, using, or accessing the Service you agree to these Terms & Conditions (“Terms”). If you do not accept these Terms, do not use the Service.

Key Terms and Definitions

ShopperA Shopper is any user who creates an order on the platform to request the purchase and delivery of a product.TravelerA Traveler is any user who creates a travel itinerary on the platform and is willing to purchase and deliver products for shoppers during their journey.ChecklistA Checklist consists of quality verification points added to an order by the Shopper. It serves as a mutual reference for both the Shopper and Traveler to align on product specifications, requirements, and verification criteria before proceeding with the order.OfferAn Offer is a proposal submitted by a Traveler in response to a Shopper’s order request.RewardA Reward is an additional amount specified by the Shopper during order creation, over and above the product cost. This amount is paid to the Traveler upon successful completion and delivery of the order.Order VerificationWhen a Shopper submits payment, the platform reviews and verifies the order. Verification indicates that the platform has successfully received and recorded the payment associated with the order.The following payment verification statuses may apply:Full Payment VerifiedThe platform has received the complete payment amount specified for the order. Upon successful delivery of the order, the platform guarantees payment of the full verified amount to the Traveler.Partial Payment VerifiedThe platform has received only a portion of the total order amount.For example, if a payment of X amount has been received and verified, the platform guarantees payment of only the verified X amount to the Traveler upon successful delivery.Reward Payment VerifiedThe platform has received and verified only the Reward amount associated with the order.In this case, the platform guarantees payment of the verified Reward amount to the Traveler upon successful order completion and delivery.Travel VerificationTravel verification confirms that the Traveler has submitted the required documentation and that the platform has successfully validated the authenticity of the travel details provided.Travel verification indicates that the travel information is legitimate and not fraudulent. However, verification does not guarantee that the Traveler will accept, purchase, or deliver any specific order.Refund PolicyOnce payment has been received and an order has been verified, the Shopper may request a refund at any time prior to order completion.

Refund Conditions

  • Refund requests will be processed by our support team within 24 hours.
  • The full verified payment amount will be refunded without any deductions.
  • Refunds will only be issued to the original payment method or account used to make the payment.
  • The platform reserves the right to perform verification checks before processing any refund request.

Dispute Resolution

Only verified users are eligible to participate in the dispute resolution process.

Eligibility

  • Both the Shopper and the Traveler must have completed verification to open or participate in a dispute.
  • This is why we strongly recommend interacting only with verified users and accepting offers from verified Travelers and Shoppers.

Evidence Requirements

  • Supporting evidence and media uploaded throughout the order lifecycle are critical for dispute resolution.
  • Failure to provide sufficient evidence may result in the dispute being dismissed or resolved against the party unable to substantiate their claim.

Shopper Violations

If a Shopper is found at fault during dispute investigation:• The Reward amount may be forfeited.• Platform warnings may be issued.• Repeated violations may result in negative ratings, account restrictions, or suspension.

Traveler Violations

If a Traveler is found at fault during dispute investigation:• A rating of 1 star may be applied to the Traveler’s profile.• The platform may publish an official review describing the outcome of the dispute.• Repeated violations may result in account restrictions or suspension.

Verification, Proof & Liability

  • Verification steps are mandatory. Failure to follow verification may forfeit guarantees.
  • Acceptable proof: time-stamped photos of item and packaging, location check-ins, boarding pass or travel itinerary corroboration, handover photos with recipient, barcode scans. We may specify required verification flows for categories of items.
  • The Company is not liable for losses, damages, or taxes unless explicitly stated and only to the extent described in these Terms.

Platform Rights

  • The platform reserves the right to suspend or permanently ban any user who is repeatedly found responsible for disputes, fraudulent activities, policy violations, or other misconduct.

Media Requirements for Order Status Updates

  • Once an order has been assigned to a Traveler, uploading media evidence at designated order stages is highly recommended and, in some cases, mandatory.

Example

When updating an order status to “Purchased”, the Traveler should upload clear photos or videos showing:• The actual product purchased.• Compliance with all checklist items specified by the Shopper.• Any relevant packaging, labels, or product details.

Important Notice

  • Media evidence serves as the primary source of verification during dispute investigations. If a user fails to provide required media or submits insufficient, inaccurate, or misleading evidence at any mandatory order stage, the platform may be unable to assist with dispute resolution. Any dispute arising from the absence of required evidence may be resolved against the responsible party. The platform's decision will be based on the available evidence submitted by both parties.

Contact

Email:contact@grabngo.com.pk

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