Buying products from another country can be challenging, especially when you cannot personally visit the store or inspect the product before purchase. GrabnGo helps buyers shop safely by connecting them with travelers and providing features such as account verification, product checklists, purchase proof, order tracking, direct communication, and escrow protection for eligible Verified Orders.
1: Create and Verify Your Account
The first step is to create your GrabnGo account and complete the available verification process. Providing accurate information helps build trust between buyers and travelers.
Make sure to:
- Create your GrabnGo account
- Complete the available verification process
- Provide accurate and up-to-date information
Account verification helps build trust between buyers and travelers and supports a more transparent marketplace.
2. Post a Detailed Product Request
A detailed product request gives travelers the information they need to understand your requirements and make an accurate offer.
Include:
- Product image
- Product name
- Model number
- Color and size
- Product specifications
- Delivery deadline
- Reward amount
The more complete your request is, the easier it is for travelers to understand your requirements and respond accurately.
3. Create Your Verification Checklist
GrabnGo’s checklist feature lets you specify the proof and verification details you want the traveler to provide before completing the purchase.
You can request proof such as
- Product photos
- Product videos
- Purchase receipts
- Store verification
- Serial number verification
Once your checklist is complete, submit your request with the required verification details clearly listed.
4. Verify Your Order
For eligible orders, fund the reward through GrabnGo to create a Verified Order. Where escrow protection applies, the applicable payment is held according to the platform’s transaction process, giving buyers and travelers greater clarity during the transaction.
5. Review Traveler Profiles
Before assigning your order, review the available information on the traveler’s profile to better understand their verification status, previous activity, and feedback.
Check:
- Verification status
- Completed orders or deliveries
- Ratings and feedback
Review the available profile information and select a traveler who matches your order requirements.
6. Communicate Directly with the Traveler
GrabnGo provides a direct chat feature that allows buyers and travelers to communicate during the order process. Use the chat feature to confirm product details, purchase requirements, timing, and any questions before the traveler proceeds.
7. Review Proof Before Approving the Purchase
Before approving a purchase, carefully review the proof submitted by the traveler and compare it with your original product request and checklist requirements.
Check:
- Product photos
- Product videos
- Product specifications
- Purchase receipt
- Store information
Approve the purchase after confirming that the submitted proof matches the product details and verification requirements in your request.
Monitor Your Order Tracking
GrabnGo’s order tracking system helps buyers follow their order through the different stages of the purchasing and delivery process.
Track every stage:
- Draft
- Open
- Assigned
- Purchasing
- Purchased
- Purchase Verified
- Traveling
- Arrived
- Dispatched
- Received
Order tracking gives buyers a clearer view of their order’s progress and helps them stay informed throughout the transaction.
9. Verify Shipment Information
Once the order enters the delivery stage, review the available shipment information and tracking details.
- Review the available shipment details
- Check the tracking information when provided
- Monitor the delivery progress
When tracking information is available, use it to monitor the progress of your order through delivery.
10. Use the Allow-to-Open Process
GrabnGo’s Allow-to-Open process allows buyers to inspect the package and verify the product when it arrives.
When your package arrives:
- Inspect the product before final acceptance
- Record an opening video when appropriate
- Check the condition of the item
- Confirm that it matches your original request
This provides an extra layer of protection.
11. Understand Escrow Protection
For eligible Verified Orders, escrow is part of the transaction process that can help provide additional protection for the applicable payment.
Your reward payment remains protected until:
- The product is delivered
- The order is verified
- The transaction is approved
Before completing a Verified Order, review the applicable escrow terms and payment release conditions so you understand how the transaction is handled.
12. Get Help From GrabnGo Support
If you encounter an issue with your order, contact GrabnGo support for assistance with reviewing the situation and understanding the available next steps.
Benefits include:
- Support with order-related issues
- Verification assistance
- Guidance on available resolution options
- Personalized support
Real people review cases and help resolve issues fairly.
13. Common Mistakes to Avoid
Avoid these common mistakes when using GrabnGo:
- Approving a purchase without reviewing the available proof
- Providing incomplete or inaccurate product details
- Ignoring your checklist requirements
- Failing to communicate with the traveler
- Not checking the product when it is delivered
Avoiding these mistakes can help make your GrabnGo order process clearer and easier to manage.
Conclusion
Safe international shopping starts with clear product information, verification, and communication. GrabnGo supports buyers with features such as verified orders, purchase proof, direct communication, order tracking, applicable escrow protection, and customer support. By following these steps and reviewing the available verification and transaction information, buyers can make the international shopping process more transparent and easier to manage with GrabnGo.
