Safe international shopping can feel challenging when you are buying a product from another country and relying on a traveler to purchase and bring it to you. Knowing what to check, what proof to request, and how to monitor your order can help you make more informed decisions throughout the process. GrabnGo gives shoppers tools to support this process, including product verification checklists, verified orders, order tracking, communication with travelers, and support when issues arise. By using these tools at the right stages, shoppers can have greater visibility and confidence from creating an order through delivery.
Create a Detailed Order
Provide complete product details, including the model, specifications, color, and delivery requirements. Clear instructions help avoid confusion later.
Create a Verification Checklist
Before posting your order, request proof such as:
- Product photos
- Product videos
- Purchase receipts
- Store verification
- Serial numbers
Review the submitted proof before allowing the traveler to proceed with the purchase.
Verify Your Order
Transfer the reward amount to GrabnGo to make your order a verified order. For eligible verified orders, the reward is held in escrow, giving travelers greater confidence that the reward is secured while the order is completed.
Communicate with the Traveler
Use GrabnGo’s chat system to discuss product details, expectations, and important updates with the traveler throughout the order process. Keeping communication within the platform also helps maintain a clear record of your order discussions.
Track Your Order
Track your order throughout its journey, from the traveler purchasing the product to its travel, shipment, and delivery. This gives you better visibility into your order’s progress instead of relying only on shipment updates.
Verify the Package Upon Delivery
When your order arrives, check the package and verify that the product matches what you requested.
- Inspect the package
- Use the Allow-to-Open option when available
- Record an opening video
- Confirm the product matches your order details
These steps can help you document the condition of the package and product before approving the order.
Approve the Order
Only approve the order after verifying that the product and order details are correct. For eligible verified orders, approval triggers the release of the escrow payment to the traveler.
Contact Support if Needed
If an issue arises, GrabnGo’s support team can review eligible verified orders and help address the problem using available order records and verification proof.
Conclusion
Safe International Shopping starts with verification, clear communication, and transparency at every stage of the order. By using GrabnGo’s verification checklist, order tracking, verified order features, and available escrow process, shoppers can have greater visibility and confidence when buying products internationally.
