Ever wondered what happens to your order after it’s placed?
GrabNGo’s order tracking system keeps buyers and travelers updated throughout the entire journey. From order creation to final delivery, every stage is tracked, verified, and visible to both parties.
How GrabNGo’s Tracking System Works
Unlike traditional marketplaces, GrabNGo doesn’t just track shipping. It tracks the entire journey of an order, including verification, purchasing, travel, and delivery.
1. Draft
The process begins when a buyer creates an order.
At this stage, the buyer adds:
- Product details
- Delivery requirements
- Reward amount
- Verification checklist
The order is saved and prepared for publishing.
2. Open
Once published, the order status changes to “open,” and the order becomes available to travelers.
Travelers can:
- Review the order
- Check product requirements
- Evaluate reward offers
- Decide whether to accept the request
3. Assigned
When a traveler accepts the order, it moves to the Assigned stage.
The buyer is notified that a traveler has been assigned, and both parties can review the order details before moving forward.
4. Purchasing
Before purchasing the item, the traveler must complete the buyer’s checklist requirements.
Depending on the order, buyers may request the following:
- Product photos
- Product videos
- Purchase receipts
- Store verification
- Serial numbers
This step ensures buyers receive proof before the purchase is completed.
5. Purchased
Once the checklist requirements have been completed and approved, the traveler purchases the product.
Proof of purchase is uploaded, and the order status is updated within the platform.
6. Purchase Verified
The buyer reviews all submitted proof.
The order is only verified when the buyer confirms that:
- The correct product was purchased
- The checklist requirements were completed
- The provided proof is satisfactory
This adds an extra layer of protection before the product begins its journey.
7. Traveling
The traveler carries the purchased item while traveling to the destination country. The order tracking process keeps buyers informed that the product is on its way.
8. Arrived
The traveler reaches the destination country with the purchased item. At this stage, preparations begin for local delivery to the buyer.
9. Dispatched
The traveler then ships the product through Leopard Courier Service and uploads the tracking number. The shipment is sent using Cash on Delivery (COD) with an Allow to Open option, giving buyers the opportunity to inspect and verify the package upon arrival. The buyer can monitor the shipment until final delivery.
Before shipping the package, the traveler records:
- Product condition
- Packaging process
- Courier handover
10. Received
The buyer receives the package through the courier service.
Using GrabNGo’s “Allow to Open” process, the buyer can record an opening video to verify the following:
- The correct product was delivered
- The package arrived safely
- The contents match the original request
Once the order is approved, the transaction is successfully completed.
11. Order Completion Status
Once the buyer receives and verifies the product, the order moves to one of the following final statuses:
Payment Received
If the buyer confirms that the product matches the order and all requirements have been met, the escrow payment is released to the traveler, and the order is successfully completed.
Payment Pending
If the buyer has received the package but has not yet reviewed or approved the order, the payment remains securely held in escrow until verification is completed.
Order Cancelled
If a significant issue is identified during verification, such as receiving the wrong product or failure to meet agreed requirements, the order may enter a cancellation process for review and resolution according to GrabNGo’s policies.
Why GrabNGo’s Tracking Is Different
GrabNGo provides more than simple shipment tracking.
Key protections include the following:
- Checklist-based verification
- Buyer approval before purchase
- Product photos and videos
- Purchase receipts
- Courier tracking numbers
- Packaging verification
- Open-package verification
- Escrow payment protection
- Verification of buyers and travelers
These features help reduce disputes and create greater trust throughout the transaction.
Conclusion
GrabNGo’s order tracking system is designed to provide complete transparency from Draft to Order Completion, ensuring every stage is tracked, verified, and documented.
By combining verification, proof-based purchasing, shipment tracking, and escrow protection, the platform helps buyers and travelers complete transactions with confidence.
Every stage is documented, every important action is verified, and every order remains visible from start to finish.
