In any traveler-based shopping system, issues can sometimes occur during ordering, purchasing, or delivery. GrabnGo is built to handle such situations in a structured and transparent way, ensuring fairness for both buyers and travelers.
Dispute Eligibility
Not every order qualifies for dispute handling.
- Only verified orders are eligible for dispute review
- Unverified transactions are not covered under GrabnGo protection
This ensures that only secured and trackable transactions go through the resolution process.
When a Dispute Can Be Opened
A dispute can be raised when:
- The incorrect product is received
- Missing items or incomplete delivery
- Proof does not match the final product
- Delivery issues occur during shipping
The dispute must be raised within the order timeline after verification or delivery.
Evidence-Based Review System
GrabnGo does not rely on assumptions. Every dispute is reviewed using evidence such as:
- Order history and tracking stages
- Photos and videos shared by the traveler
- Purchase receipts and store proof
- Courier tracking details
- Communication between both parties
This ensures a fair and transparent evaluation process.
Role of Human Support Team
All disputes are handled by real support agents, not automated systems.
The support team:
- Reviews both sides of the case
- Verifies uploaded proof
- Checks order flow and checklist completion
- Makes a final decision based on evidence
This human-led process helps ensure balanced outcomes.
Escrow Protection During Disputes
For verified orders, the reward payment remains in escrow during dispute review.
Funds are only released when:
- The issue is resolved
- A fair decision is made based on evidence
This protects both buyers and travelers from financial risk.
Possible Outcomes
After review, a dispute may result in:
- Release of payment to the traveler
- Refund or partial adjustment for the buyer
- Request for additional clarification or proof
Each case is handled individually based on the order of evidence.
Conclusion
GrabnGo dispute handling is designed around fairness, transparency, and proof. By using verified orders, escrow protection, and human review, the platform ensures that every issue is resolved based on facts, not assumptions.
